Contact Us

If you would like to place an order for a Geno 2.0 kit, you can order online at genographic.com or call National Geographic at 800-437-5521. If you have questions about an order you have placed, see below for how to get assistance:

For International Customers or United States Customers Using a Swab Kit (kit where you rubbed swabs on the inside of your mouth):

If you have questions about your DNA analysis or your results, please email us at genographic@ngs.org or call 713-868-1807.

For the GDPR and Your Privacy

If you want access to your Geno profile data, log in to your account and use the self service link.

To learn more about the GDPR, read the frequently asked questions, and to make GDPR requests, please click here.

For Customers in the United States Using a Spit Tube:

For help with the following types of questions, please visit our DNA sequencing partner, Helix’s Support Center FAQ page:

– Information about the Helix kit (What is in the kit, how to use the kit, kit ID location)
– Registering with Helix (you will need to register with both Helix and National Geographic)
– Mailing your kit back to Helix
– Status of your submitted DNA sample
– Tracking information for your kit or DNA sample
– Sequencing technology questions
– HIPPA and GINA questions
– Changes or issues related to a Helix account
– Downloading the Geno 2.0 App
– Helix partner apps/app store
– Ordering, billing or refund questions on kits purchased through Helix.com or the Geno 2.0 App

For help with the following types of questions, please contact National Geographic customer service at 888-557-4450 Monday – Friday from 9 am – 8 pm Eastern Standard Time or email us at genographichelix@natgeo.com:

– Geno 2.0 product details
– Help with ordering Geno 2.0 kits from National Geographic at genographic.com
– Help with Geno 2.0 registration with National Geographic (you will need to register with both Helix and National Geographic)
– Understanding or interpreting your DNA results
– Viewing your results on genographic.com
– Downloading the Geno 2.0 app
– HIPPA and GINA questions
– Billing or refund questions on kits purchased through National Geographic at genographic.com

Geno 2.0 has a valuable collection of genetic and geographic data that can be accessed by researchers through an application process. We encourage qualified researchers to email the Geno 2.0 team at National Geographic Society for information on the Geno 2.0 database.

For Geno 2.0 press inquiries, please email our Press Room.