Contact Us

If you have a swab kit (kit where you rubbed swabs on the inside of your mouth), and have questions about your DNA analysis or your results, please email us at or call 713-868-1807.

If you would like to place an order for a Geno kit, you can order online or call 800-437-5521 to reach the National Geographic catalog. If you have questions about an order you have placed, please call 888-557-4450 to reach National Geographic catalog customer service. Monday – Friday 9 am – 8 pm ET

If you are having trouble registering your Geno / Helix Kit (spit tube), please call 844-211-2070. If you also have questions about your Geno / Helix Kit results (spit tube), please email us at or call us at 888-557-4450. Monday – Friday 9 am – 8 pm ET.

Please note that due to the nature of the project, you must call the company you purchased from to receive updates about orders, billing, or shipments. If you have a question about the wider project, email the team at

The Genographic Project has a valuable collection of genetic and geographic data that can be accessed by researchers through an application process. We encourage qualified researchers to contact our Lead Scientist, Dr. Miguel Vilar ( for information on the Genographic database.

For Press Inquiries, contact Meg Calnan at