FAQ: End of Kit Sales and Previously Purchased Kits

  1. Can I still buy a Geno kit from National Geographic?
  2. Can I still use a Geno kit if I already purchased it?
  3. How long will National Geographic continue to accept samples for processing?
  4. Will my results be available always, or will they be suspended at a certain time?
  5. What will happen to my data?
  6. Can I get a refund if I have not yet submitted a sample?
  7. I already sent in my sample but I don’t have results yet. Can I get a refund?
  8. Who do I call with further questions?

  1. Can I still buy a Geno kit from National Geographic?

    Effective May 31, 2019, Geno 2.0 DNA Ancestry kits are no longer available for purchase.

  2. Can I still use a Geno kit if I already purchased it?

    Yes, you can still use a Geno kit that has already been purchased, provided that you submit your test within the timeframe allotted by the terms and conditions of your purchased kit.

  3. How long will National Geographic continue to accept samples for processing?

    For the Geno 2.0 Next Gen Helix co-branded kit, Helix requires that you return the test prior to the expiration date printed on your Helix DNA Kit to help to assure the quality and accuracy of your genetic information.

    For the Geno 2.0 Next Generation kit (not the Helix co-brand version), the test must be submitted within 12 months of kit purchase. National Geographic reserves the right to not conduct tests of kits sent back to us more than 12 months after purchase, and no refunds will be given.

    ** For Geno 1.0 or 2.0 kits purchased prior to August 2015, tests must be submitted for processing by August 31, 2019.  After that date, customers should call National Geographic customer service toll free at 1-800-437-5521 or email us at store@natgeo.com for assistance prior to sending in their test.

  4. Will my results be available always, or will they be suspended at a certain time?

    Your results will be available for viewing and printing via the Geno website at genographic.nationalgeographic.com until December 31, 2020.  After that time, National Geographic is not planning to maintain the Geno website, so we suggest that customers print their results for safekeeping beforehand.  Instructions for printing your results can be found on your individual results homepage.​

  5. What will happen to my data?

    The National Geographic Society plans to continue analyzing the data generated by The Genographic Project and produce ground-breaking research on the human genome. All data is anonymized and secured by the Society to protect your privacy. For more information, see the Geno Privacy FAQs.

  6. Can I get a refund if I have not yet submitted a sample?

    Our refund policy has not changed – Due to the cost of DNA analysis, once a kit has been opened, we cannot accept returns or administer refunds.

    For the Geno 2.0 Next Gen Helix co-branded kit, refunds may be issued within 30 days of purchase, as long as the kit has not been registered. A processing fee of $25 will be deducted from the refund; shipping and handling will not be refunded. Once the kit is registered, the purchase can no longer be refunded.

  7. I already sent in my sample but I don’t have results yet. Can I get a refund?

    No, if you have already submitted your sample, you are not eligible for a refund.

  8. Who do I call with further questions?

    For questions about test results, please email genographichelix@natgeo.com.

    For questions about purchases, refunds, or submissions:

    • If you purchased your kit at http://shop.nationalgeographic.com, please call 800-437-5521 Monday – Friday from 9 am – 8 pm EST, or email store@natgeo.com.
    • If you purchased your kit through Helix or Groupon, please call 844.211.2070 or email support@helix.com.
    • If you purchased your kit through Amazon.com, you can manage your order in the “Your Orders” section of your Amazon account.