FAQ: End of Kit Sales and Previously Purchased Kits

  1. How do I know what version of the Geno kit I have?
  2. Can I still buy a Geno kit from National Geographic?
  3. Can I still use a Geno kit if I already purchased it? How long will National Geographic continue to accept samples for processing?​
  4. Will my results be available always, or will they be suspended at a certain time?
  5. What will happen to my DNA sample and genetic data now that the Geno kits have been discontinued?
  6. Can I get a refund if I have not yet submitted a sample?
  7. I already sent in my sample but I don’t have results yet.
  8. Whom do I call with further questions?

  1. How do I know what version of the Geno kit I have?

    Since the Genographic Project launched in 2005, there have been four versions of the Geno kit available for sale to consumers. The product box or the Genographic Project Participant ID alphanumeric code located inside your kit will tell you everything you need to know. 

     The Geno 2.0 Next Gen Helix Co-branded Kit:  This version of the kit was in a black slip case with the words GENO 2.0 NEXT GENERATION and a white “Helix” logo printed on the slip case.  A white box with the word “Helix” was contained inside the slip case.  This version of the kit is referred to as the Geno 2.0 Next Gen Helix Co-branded Kit.  This version was sold by National Geographic and by Helix from approximately November 21, 2016 through May 31, 2019. This version has Genographic Project Participant ID codes that begin with three letters (e.g., “BCE”, “DWB”, etc.).

      • The Geno 2.0 Next Gen Kit:  This version of the kit was in a black box with the words GENO 2.0 NEXT GENERATION printed on the box.  This version of the kit is referred to as the Geno 2.0 Next Gen Kit. This version was sold by National Geographic from approximately September 2015 through August 31, 2018.  This version has a Genographic Project Participant ID code that begins with the letters XT.
      • The Geno 2.0 Kit:  This version of the kit was in a black box with the words GENO 2.0 printed on the cover of the box.  This version of the kit is referred to as the Geno 2.0 Kit.  This version was sold by National Geographic from approximately June 2012 through August 2015.  This version has Genographic Project Participant ID codes that begins with the letters NG or GE. 
      • The Geno 1.0 Kit:  This version of the kit was in a white box and had a sticker on the bottom of the box printed with the words “Genographic Project Test Kit.”  This version of the kit is referred to as the Geno 1.0 Kit.  This version was sold by National Geographic from 2005 through approximately June 2012.  This version has Genographic Project Participant ID codes that begin with the letters FW or UN.
  2. Can I still buy a Geno kit from National Geographic?

    National Geographic stopped selling Geno kits on May 31, 2019.

  3. Can I still use a Geno kit if I already purchased it? How long will National Geographic continue to accept samples for processing?​

    National Geographic announced in August 2019 that the last day to submit Geno samples for processing is January 1, 2020.  Kits received after that date may neither be processed nor returned to the sender, but instead will be destroyed by the lab.

  4. Will my results be available always, or will they be suspended at a certain time?

    Your results will be available for viewing and printing via the Genographic Project website at genographic.com until June 30, 2020.  After that time, National Geographic’s Geno website will be discontinued and results will no longer be available on the website or otherwise.  We highly recommend that you log in to the Genographic Project website prior to June 30, 2020, and download a printable version of your results through the Print Your Results link available on your individual results homepage.

  5. What will happen to my DNA sample and genetic data now that the Geno kits have been discontinued?

    Users of the Geno 2.0 Next Gen Helix Co-branded Kit:  Use of this version of the kit is subject to the applicable terms, policies, and rules of both Helix and National Geographic. As such, even after the Genographic Project has ended, users will retain their Helix accounts and Helix will retain customer saliva samples and information resulting from sequencing of the user’s DNA per the terms of the applicable Helix terms, policies, and rules.  Helix shares with National Geographic only the portion of information resulting from sequencing the user’s DNA that is needed by National Geographic to provide the user with their deep ancestry insights.  National Geographic does not receive or store any saliva samples relating to users of the Geno 2.0 Next Gen Helix Co-branded Kits.  Please contact Helix directly with any questions regarding your Helix account and Helix saliva sample or data retention policies at 844.211.2070 Monday – Friday from 7 a.m. – 4 p.m. Pacific Time, or at support@helix.com.

    Users of the Geno 2.0 Next Gen Kit (not the Helix co-branded version), the Geno 2.0 Kit and the Geno 1.0 Kit:  National Geographic will require its DNA testing laboratory partner to destroy physical DNA samples and to delete or destroy the information resulting from processing the user’s DNA, except for users who have elected to enter into a separate customer relationship with the testing laboratory granting the laboratory consent to retain the user’s DNA and/or genetic information. 

    For Users of All Kits:  In order for to provide results to users, National Geographic Society has stored genetic information resulting from the processing of the user’s DNA and user email addresses in its DNA Analysis Repository.  National Geographic Society will delete or destroy the genetic information and email addresses in its DNA Analysis Repository after June 30, 2020, with the exception of genetic information, email addresses and certain other information relating to or provided by certain users who have granted National Geographic Society consent to use their information for population-related scientific research purposes.  For those users who granted such consent, National Geographic Society will retain the information for use in accordance with the terms of consent.

  6. Can I get a refund if I have not yet submitted a sample?

    Any Geno 2.0 Next Gen Helix Co-Branded Kit that is past the expiration date printed on the box is no longer eligible for a refund.  If you have a non-expired Geno 2.0 Next Gen Helix Co-Branded Kit, please contact customer service as follows:

    • If you purchased your kit from National Geographic’s online store, contact National Geographic customer service at genographichelix@natgeo.com, or at (800) 437-5521, Monday – Friday from 9:00am – 8:00pm EST.
    • If you purchased your kit from Helix’s online store or from any other non-National Geographic vendor, contact Helix customer service at support@helix.com, or at (844) 211-2070, Monday through Friday from 7:00am – 4:00pm PST.

    The last day that any Geno 2.0 Next Gen Kit could have been eligible for a refund was August 31, 2019.  All Geno 2.0 Next Gen Kits either expired one year after their purchase date and/or were eligible for refunds only for 30 days after purchase.  If you have questions about this, please contact us at the telephone number or email address below.

    If you purchased a Geno 2.0 or Geno 1.0 Kit prior to September 2015, never submitted a sample, and have proof of your original purchase, please contact National  Geographic customer service at 800-437-5521 or at genographichelix@natgeo.com.

  7. I already sent in my sample but I don’t have results yet.

    Any DNA samples submitted on or before December 31, 2019, will be processed and your results will be made available on genographic.com, usually within 6-8 weeks of submission.  In some unique cases, processing may take longer. Please contact customer service at the number or email below if your results are delayed.  Note that, as explained below, your results only will be available for viewing and printing until June 30, 2020.

    NOTE: Users of the Geno 2.0 Next Gen Helix Co-branded Kit must register separately with BOTH Helix and National Geographic in order to view their results on genographic.com.  If you did not register with National Geographic when you originally submitted your sample, you may do so at genographic.com through the “Login or Register” link on the top right of the home page.  From there, click on “Retrieve Your Email” under the question “Did you submit a saliva sample?” You will be prompted to enter your name and the email address you used to register with Helix. An email will then be sent to that address allowing you to register with National Geographic.

  8. Whom do I call with further questions?

    Please contact National Geographic customer service at (800) 437-5521 Monday – Friday from 9 a.m. – 8 p.m. Eastern Time or email us at store@natgeo.com with questions on purchases, refunds, or submissions, and at genographichelix@natgeo.com with questions on test results.