FAQ: End of Kit Sales and Previously Purchased Kits

  1. How do I know what version of the Geno kit I have?
  2. Can I still buy a Geno kit from National Geographic?
  3. Can I still use a Geno kit if I already purchased it?
  4. My kit has expired and I didn’t send in my sample in: may I get a replacement kit?
  5. Will my results be available always, or will they be suspended at a certain time?
  6. What will happen to my DNA sample and genetic data now that the Geno kits have been discontinued?
  7. Can I get a refund if I have not yet submitted a sample?
  8. I already sent in my sample but I don’t have results yet. Can I get a refund?
  9. Who do I call with further questions?

  1. How do I know what version of the Geno kit I have?

    Since the Genographic Project launched in 2005, there have been four versions of the Geno kit available for sale to consumers. The product box or the Genographic Project Participant ID alphanumeric code located inside your kit will tell you everything you need to know.

    • The Geno 2.0 Next Gen Helix Co-branded Kit: This version of the kit was in a black slip case with the words GENO 2.0 NEXT GENERATION and a white “Helix” logo printed on the slip case. A white box with the word “Helix” was contained inside the slip case. This version of the kit is referred to as the Geno 2.0 Next Gen Helix Co-branded Kit. This version was sold by National Geographic and by Helix from approximately November 21, 2016 through May 31, 2019. This version has Genographic Project Participant ID codes that begin with three letters (e.g., “BCE”, “DWB”, etc.).
    • The Geno 2.0 Next Gen Kit: This version of the kit was in a black box with the words GENO 2.0 NEXT GENERATION printed on the box. This version of the kit is referred to as the Geno 2.0 Next Gen Kit. This version was sold by National Geographic from approximately September 2015 through August 31, 2018. This version has a Genographic Project Participant ID code that begins with the letters XT.
    • The Geno 2.0 Kit: This version of the kit was in a black box with the words GENO 2.0 printed on the cover of the box. This version of the kit is referred to as the Geno 2.0 Kit. This version was sold by National Geographic from approximately June 2012 through August 2015. This version has Genographic Project Participant ID codes that begins with the letters NG or GE.
    • The Geno 1.0 Kit: This version of the kit was in a white box and had a sticker on the bottom of the box printed with the words “Genographic Project Test Kit.” This version of the kit is referred to as the Geno 1.0 Kit. This version was sold by National Geographic from 2005 through approximately June 2012. This version has Genographic Project Participant ID codes that begin with the letters FW or UN.
  2. Can I still buy a Geno kit from National Geographic?

    Effective May 31, 2019, Geno 2.0 DNA Ancestry kits are no longer available for purchase.

  3. Can I still use a Geno kit if I already purchased it?

    You may still use a Geno kit that has already been purchased, provided that you submit your test within the timeframe allotted by the terms and conditions of your purchased kit:

    • For the Geno 2.0 Next Gen Helix Co-branded Kit, Helix requires that you return the test by December 31, 2019 or prior to the expiration date printed on your Helix DNA collection kit, whichever is earlier.
    • For the Geno 2.0 Next Generation Kit (not the Helix co-branded version), the Geno 2.0 Kit and the Geno 1.0 Kit, tests will be accepted for processing through December 31, 2019.

    After December 31, 2019, Geno kits will no longer be processed. For kits received after December 31, 2019, National Geographic will have no obligation to process, acknowledge receipt, or to return any kits to the sender.

  4. My kit has expired and I didn’t send in my sample in: may I get a replacement kit?

    For the Geno 2.0 Next Gen Helix Co-branded Kit, you may contact Helix at genographichelix@natgeo.com and request a replacement kit until December 1, 2019; you will be charged a kit replacement fee of $25 plus shipping and handling. You must submit your saliva sample by the processing cutoff date of December 31, 2019 in order to get your sample processed.

    For the Geno 2.0 Next Generation Kit (not the Helix co-branded version), the Geno 2.0 Kit and the Geno 1.0 Kit, kit sales and production have ended and replacement kits are no longer available.  

  5. Will my results be available always, or will they be suspended at a certain time?

    Your results will be available for viewing and printing via the Genographic Project website at genographic.com until June 30, 2020.  After that time, National Geographic’s Geno website will be discontinued and results will no longer be available on the website or otherwise.  We highly recommend that you log in to the Genographic Project website prior to June 30, 2020, and download a printable version of your results through the Print Your Results link available on your individual results homepage.

  6. What will happen to my DNA sample and genetic data now that the Geno kits have been discontinued?

    Users of the Geno 2.0 Next Gen Helix Co-branded Kit:  Use of this version of the kit is subject to the applicable terms, policies, and rules of both Helix and National Geographic. As such, even after the Genographic Project has ended, users will retain their Helix accounts and Helix will retain customer saliva samples and information resulting from sequencing of the user’s DNA per the terms of the applicable Helix terms, policies, and rules.  Helix shares with National Geographic only the portion of information resulting from sequencing the user’s DNA that is needed by National Geographic to provide the user with their deep ancestry insights.  National Geographic does not receive or store any saliva samples relating to users of the Geno 2.0 Next Gen Helix Co-branded Kits.  Please contact Helix directly with any questions regarding your Helix account and Helix saliva sample or data retention policies at 844.211.2070 Monday – Friday from 7 a.m. – 4 p.m. Pacific Time, or at support@helix.com.

    Users of the Geno 2.0 Next Gen Kit (not the Helix co-branded version), the Geno 2.0 Kit and the Geno 1.0 Kit:  National Geographic will require its DNA testing laboratory partner to destroy physical DNA samples and to delete or destroy the information resulting from processing the user’s DNA, except for users who have elected to enter into a separate customer relationship with the testing laboratory granting the laboratory consent to retain the user’s DNA and/or genetic information. 

    For Users of All Kits:  In order for to provide results to users, National Geographic Society has stored genetic information resulting from the processing of the user’s DNA and user email addresses in its DNA Analysis Repository.  National Geographic Society will delete or destroy the genetic information and email addresses in its DNA Analysis Repository after June 30, 2020, with the exception of genetic information, email addresses and certain other information relating to or provided by certain users who have granted National Geographic Society consent to use their information for population-related scientific research purposes.  For those users who granted such consent, National Geographic Society will retain the information for use in accordance with the terms of consent.

  7. Can I get a refund if I have not yet submitted a sample?

    For the Geno 2.0 Next Gen Helix Co-branded Kit, National Geographic and Helix are no longer offering refunds, as the terms of purchase for this product only allowed for refunds within 30 days of purchase and sales of this product ended on May 31, 2019.

    For the Geno 2.0 Next Gen Kit (not the Helix co-branded version), National Geographic is no longer offering refunds, as the terms for this product required the sample to be sent in for processing within one year of purchase and sales of this product ended on August 31, 2018, more than one year ago.  National Geographic has extended the period of time in which the DNA sample may be sent in for processing until December 31, 2019.  However, no refunds will be given for this product.  

    If you have a Geno 2.0 Kit or a Geno 1.0 Kit and never submitted a DNA sample, you may still submit your sample for processing until December 31, 2019.  After December 31, 2019, if you still have not submitted your sample and have proof of purchase of your Geno 2.0 Kit or Geno 1.0 Kit, you may contact Nat Geo customer service at 800-437-5521 or at genographichelix@natgeo.com for a refund.

  8. I already sent in my sample but I don’t have results yet. Can I get a refund?

    Any DNA samples submitted prior to December 31, 2019 will be processed and your results will be made available on genographic.com, usually within 6-8 weeks of submission.  In some unique cases, processing may take longer. Please contact customer service at the number or email below if your results are delayed.

    NOTE: Users of the Geno 2.0 Next Gen Helix Co-branded Kit must register separately with BOTH Helix and National Geographic in order to view their results on genographic.com.  If you did not register with National Geographic when you originally submitted your sample, you may do so at genographic.com through the “Login or Register” link on the top right of the home page.  From there, click on “Retrieve Your Email” under the question “Did you submit a saliva sample?” You will be prompted to enter your name and the email address you used to register with Helix. An email will then be sent to that address allowing you to register with National Geographic.

  9. Who do I call with further questions?

    Please contact National Geographic customer service at 800-437-5521 Monday – Friday from 9 a.m. – 8 p.m. Eastern Time or email us at store@natgeo.com with questions on purchases, refunds, or submissions, and at genographichelix@natgeo.com with questions on test results.